x2 immediately available temp roles supporting as Team Managers for this powerhouse of online fashion!
The role supports team management and escalation of work, so needs someone with good people management and workload management skills.
Initially temp for 6 months.
Working in the office on a hybrid basis, 3 days in and 2 days remote.
Responsibilities:
Manage and motivate the team of business administrators
Allocate tickets to the administrators
Tracking KPI's and SLA's, reporting on trends, ticket numbers and key issues
Collate data on question trends, giving feedback to the ops team
Present on the admin team KPI's and SLA's to stakeholders
Maintain a high level of understanding of projects and processes
New starter training and continued training of administrators
Skills and attributes:
People and workload management skills
Strong analytical and numerical skills
Excellent time management
Experience in a similar team manager role
Proactive and approachable
Team player and ability to build great working relationships
Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.
