Our client, a well-established media company based in Chiswick, is seeking a professional and personable Temporary Receptionist to join their team. This position is ideal for someone who is adaptable, friendly, and enjoys a dynamic work environment. The role is ongoing, providing cover as needed, so flexibility and reliability are key.
Key responsibilities will include:
Front Desk Management:
- Greeting and welcoming visitors in a warm and professional manner.
- Answering and directing phone calls, taking messages as necessary.
- Serving as the point of escalation for any issues for the reception team.
- Ensuring the reception area remains immaculate.
- Providing excellent customer service and ensuring all guests have a positive experience.
Building Operations and Management:
- Managing and distributing mail, packages, and deliveries.
- Assisting with administrative tasks and office support as required.
- Offering suggestions for improvement to guest experience.
Requirements:
- Previous experience delivering world-class customer service within a hotel or corporate global headquarters.
- Possess an understanding of customer service strategy and customer journey mapping experience.
- Proven ability to support an operational team in a demanding environment.
- Possess leadership abilities, with experience of training and developing staff.
- Experience managing difficult situations and behaviours in a calm way.
- Strong attention to detail.
- Highly organised.
- Possess good administration skills.
- Personable communication abilities.
If this sounds like you, apply now with your most up-to-date CV!
Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.
