Love Sport? Love Digital? Love pushing boundaries?
A new opening has arose for a VP of IT Service Operations and Infrastructure, they are the digital leader in global sports media. With 2,400 employees in 25 countries, they are home to the world's largest, fastest-growing sports streaming service.
What does your new role look like:
- Define a vision, mission, strategy and roadmap for the Global IT Operations, Business Systems & Infrastructure team to deliver an outstanding service to the business
- Take ownership of a comprehensive portfolio of business systems and services
- Build stakeholder partnerships to understand and anticipate business needs then identify solutions to achieve strategic objectives to become the biggest sports streaming service globally
- Ensure excellent levels of service for colleagues working remotely and in offices across UK, Americas, Asia and EMEA
- Act as an escalation point for critical incidents, corporate lead projects, legal & compliance requests as well as contractual and audit obligations, e.g. TSA's, compliance certification, security vulnerabilities
- Develop the team structure and operating model, adapting where needed as the business demands evolves
- Define and apply standards to ensure the ongoing manageability of IT operation
- Define and develop the service management framework for the corporate IT operations, ensuring there is appropriate metrics and KPIs in place to drive continuous improvement
- Support the onboarding and offboarding of new vendors and maintaining the vendor relationships to ensure we are getting the best value we can and making the necessary savings when needed.
- Build of our corporate infrastructure strategy, making sure it's stable and scalable for now and the future
- Ensure we are compliant and secure across the IT operation.
- Support managing the budget for the IT operation, managing within guardrails, and identify cost saving opportunities
- Help strengthen and grow the existing teams across the IT Operation.
- Look for new and innovative ways to bring an exceptional service, new tools and more to the business
To be successful in this role you will need:
- Proven technical and service Leader and passionate about working both as a team and individually to develop and succeed.
- Responsible for the contractual delivery of the technical network infrastructure services that underpin business
- Good Understanding of ITIL Framework and best practice
- Experience of managing IT Service Operations, Business Systems, Infrastructure Teams
- Excellent understanding of operating environments and systems
- Able to follow set processes & procedures and highlight potential improvements
- Able to converse with technical teams to troubleshoot hardware/software/network issues
- Experience of working with a service desk to improve technical capability and output.
- Experience of ServiceNow
- A strong understanding and experience from a service perspective to be able to communicate in application packaging Mobile technology and management suites
- Core on-premises services; Domain controllers, AD, DNS, DHCP, Certificates, File, Print, Backup, Storage technologies Microsoft Server operating systems and products such as M365, Azure, SSO and identity management technologies
- Network technologies e.g., LAN/WAN/Wi-Fi, SD-WAN etc. VMWare technologies
- Ability to unblock issues with third parties through relationships and escalations thereby minimising negative impacts on delivery.
- Excellent organisational skills and time management. ITIL service management qualification
- Excellent presentation skills.
- Can interface with C suite
- Able to commit to attending the office regularly
- Flexibility and willingness to travel
- 5-10+ years of relevant experience
If you have experience in OTT, Broadcast, Betting and eCommerce this would be beneficial but not essential.
Apply today!
Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.
