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Client Payment Coordinator -Artist Management

  • Location: London
  • Salary: Up to £34,000 per annum
  • Job Type:Contract

Posted 3 days ago

  • Sector: finance
  • Type: office-based
  • Contact: Mike Foster
  • Contact Email: mike.foster@handle.co.uk
  • Duration: 2 months
  • Start Date: ASAP
  • Expiry Date: 06 April 2025
  • Job Ref: BBBH111706

I am looking for an experienced client payment coordinator to join a global talent agency initially for 2 months.

You will join a fast-paced and dynamic team and will provide you with direct experience with deals that go on within the entertainment industry. The ideal candidate will be a team player, problem solver, detail-orientated and effective communicator and will excel in a fast-paced work environment. You will also have the opportunity to support the wider Touring division when required.

Your responsibilities will include, but not be limited to:

Cash Management Responsibilities:

  • Maintain and regularly update the agency's cashbook, ensuring the accurate recording of all financial transactions.

  • Monitor cash inflows and outflows, ensuring the timely and correct logging of receipts and payments.

  • Reconcile daily cashbook transactions with bank statements and internal financial records to ensure consistency.

  • Review and approve applied deposits, coordinating with agent teams and the Client Payments team to ensure correct application of payments to respective bookings.

  • Act as the primary point of contact for client payment-related matters, including re-allocations, incorrectly sent payments, and other client-specific issues.

  • Liaise directly with clients, agents, and banks on banking matters and account-related inquiries.

  • Collaborate with counterparts at other companies to ensure funds are received and allocated accurately.

  • Oversee the recharging of work permits and other costs incurred by the agency to clients.

  • Ensure accurate recording of bank charges and foreign exchange gains/losses.

  • Verify correct bank account information for client payments in collaboration with the Client Payments team and Assistants.

  • Provide recommendations for process improvements to enhance operational efficiency.

  • Communicate effectively with Assistants regarding payments, tax documentation, and related matters.

  • Assist Agent Assistants with accounting-related inquiries or issues.

  • Post and maintain accounting documents in the cloud, ensuring accurate and secure record-keeping.

  • Handle ad-hoc projects as required, demonstrating flexibility and initiative.

  • Provide coverage for colleagues during absences to ensure continuity of operations.


Client Payments Responsibilities:

  • Reconcile artist account balances against show balances in NetSuite to ensure accurate and timely generation of artist payouts.

  • Prepare detailed artist statements and coordinate with agents for approval.

  • Communicate with Artist Managers to confirm approval of artist statements and resolve related inquiries.

  • Collaborate with agent teams to facilitate the settlement of ongoing open bookings with clients.

  • Provide accurate tour summaries to support the Artist's team in fully accounting for the Artist's income.

  • Manage daily mail-outs of final artist statements, ensuring clear confirmation of funds remitted to artists or funds owed to the agency.

  • Track Artist Foreign Entertainer Unit (FEU) compliance, ensuring applicable charges are recorded and required documentation is completed for quarterly FEU returns.

  • Build and maintain strong working relationships with Artists, Managers, and Accountants.

  • Follow up on deposits and balance payments with promoters, ensuring timely resolution of outstanding amounts.

  • Prepare buyer refunds, verifying all required documentation and confirming banking information through telephone verification.

  • Review month-end and year-end reports, providing detailed analysis as needed to support decision-making.

  • Deliver exceptional customer service to agents and other stakeholders, addressing their needs with professionalism and accuracy.

  • Take ownership of ad-hoc projects, demonstrating flexibility, initiative, and problem-solving skills.


What You'll Need:

  • At least 1-2 year of general Accounting experience is preferred.

  • Entertainment and/or agency experience a plus.

  • Prior experience in a customer service focused role.

  • Highly organized with strong attention to detail.

  • Excellent communication skills - both verbal and written.

  • Proficient in Excel and Outlook.

  • Experience or knowledge of NetSuite is preferred.

  • Ability to learn and adapt quickly with minimal supervision.

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Handle Recruitment is acting as an Employment Business in relation to this vacancy.